|Field of Study||BCOM|
|College or University||ayan College for Science & Technology Based|
|Time Period||5 years 2007-2012|
|Job Title||Senior Customer Service Representative - Contact Center|
Senior Customer Service Representative - Contact Center at etisalat UAE (outsourced by innovation UAE)
• Strong experience of troubleshooting and supporting LAN and WAN
• Experience with VoIP Support and troubleshooting
• Excellent knowledge of supporting and troubleshooting Wifi and Cisco routers and switches.
• Outstanding communication and project management skills
• Sound working experience of DHCP and DNS Servers
• Ability to work in a team and independently
• Good communication skills.
• Ability to work under pressure; meet deadlines, tact,
• Negotiation and organizational skills.
• Knowledge of the configuration of the Internet and network.