Looking for a job in Human Resources Field

QAR 3,500

I am a graduate of Business Administration major in Human Resource Development Management. All in all I have 4 years experience handling the following positions: Customer service representative, Sales executive, Data executive. I am very energetic, fast learner and can easily adapt to any kinds of environment.

Listing ID: 5125c345697dffb4

January 8, 2019 10:52 am

305 days, 8 hours

Additional Info

First NameAlyssa Kay
Last NameAlberto
EducationGraduate
Field of StudyBusiness Administration
College or UniversityNaga College Foundation
Time PeriodAs soon as possible
Job TitleCustomer Service Representative/Business Consultant/Sales Executive/Data Executive

Work Experience

WNS GLOBAL SERVICES
Capella building, Filinvest Alabang, Philipines
Years of work: June 9, 2017 – December 07, 2018

Senior Associate – Data Executive (Gullivers Travel Associate)
Main function:
• To manage the incoming emails from Travel Agencies in US, UK and Australia.
• To assist them regarding all their queries about their hotel reservation, Sightseeing reservation and private/shuttle service bookings.
• Contacting the suppliers to ensure that our client bookings are confirmed.
• Providing basic troubleshooting steps with our clients having problems with their logins.
• Processing refunds for their bookings and assisting them with the payments made through external payment websites.
• Processing relocations of unconfirmed bookings due to force majeure, overbooking and technical problems.
• Assisting our suppliers to reconfirmed the booking details of the passengers and guests.

SUTHERLAND GLOBAL SERVICES INC. PHILIPPINES
Pili, Camarines Sur, Philippines
Years of work with Sutherland Global Services: 2010-2012

Customer Service Representative (H&R Block – US account)
Main function:
• To assist the queries/complaints of the customers regarding their credit card accounts and provide customer service satisfaction.
• Offering them upgrade of their accounts, generating sales leads for the company.

Business Consultant (INTUIT Quickbooks – US account)
Main function:
• To assist our clients regarding their QuickBooks products (Accounting Software) and offer them an upgrade of their software for better functionalities.
• Provide direct marketing and sales support and basic technical assistance to customers of Intuit QuickBooks.
• Manage, help generate and qualify as well as process sales leads.
• Also responsible for maintaining customer, prospects and competitor assessing and devising, and implementing marketing promotions.
• Maintain and/or exceed revenue goals by quarter and year to date.
• Identifies, solicits and sells Intuit Financial Software products directly to personal small business and accounting institutions.
• Handles all sales inquiries [via inbound calls].

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