Methodical Credit Controller with 15 years of firsthand experience in credit collection, risk mitigation & customer support. Highly organized individual who is apt at maintaining accurate records of all transactions. Well versed in screening the applicants’ background data before credit sanctioning. Fully familiar with legal obligations related to cash handling and application processing. Highly creative, recognized as a results-oriented and solution-focused individual.
|Education||Bachelors of Commerce|
|Field of Study||B.com|
|College or University||Punjab University|
|Job Title||Credit Controller|
IMRAN HAIDER SHAH
CREDIT CONTROLLER, A/R SPECIALIST, COLLECTION SPECIALIST, SR. CUSTOMER SUPPORT SPECIALIST
SUMMARY OF QUALIFICATION
International Collection Specialist – US, Europe & Asia Regions Sep 2017 – Sep 2018 (1 year)
Works as an International Collection Specialist to prevent claw backs and refunds, by quick response when agreed upon payment arrangements are not met. Assists company in the collection of past due debts by customers and affiliates who have broken company’s terms of service for the product or service company has provided and is entitled to receive payments. Give timely (24 hours) initial response to refund requests using company's stepped action plan. Open new dialogue with customers wishing for refunds via email, phone, or Skype so that any issues can be uncovered, and appropriate steps taken to retain the customer. Provide all notes on customers contracts in the company systems used so that collection history, contracts signed, conversations etc. between vendor and customer are easily accessible by Company Management. Assist payment processing division in the processing of collection payments, aged and new accounts. Provide company itemized details of collections received and posted via monthly invoice so that company can provide timely payments.
Joined Aegis BPO as a customer service executive for their call center of Star Hub (telco company). Worked for the Singaporean market. In first 6 months of duty got promoted to senior level. Trained a lot of new bees to provide the high quality of customer service to the clients.
Sr. Financial Analyst - US, Canada, Europe, Asia Regions June 2014 – September 2017 (3.3 Years)
Credit Controller November 2005 – May 2014 (8.6 Years)
Receivable Accountant February 2002 – February 2003 (1 Year)
Professional Trainee (Internship) June 2001 – September 2001 (3 Months)
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