Looking for a job as Credit Controller, Receivable Accountant, Debt Collector, Customer Support Specialist

QAR 10,000

Methodical Credit Controller with 15 years of firsthand experience in credit collection, risk mitigation & customer support. Highly organized individual who is apt at maintaining accurate records of all transactions. Well versed in screening the applicants’ background data before credit sanctioning. Fully familiar with legal obligations related to cash handling and application processing. Highly creative, recognized as a results-oriented and solution-focused individual.

Listing ID: 1995c33c9755b373

Additional Info

First NameImran
Last NameShah
Phone No+97466790191
EducationBachelors of Commerce
Field of StudyB.com
College or UniversityPunjab University
Time Period2001
Job TitleCredit Controller

Work Experience

IMRAN HAIDER SHAH

Villa No 97, Matar Qadeem Road, Doha. Qatar | +97466790191 | +923334326119
Email: [email protected] | LinkedIn: https://www.linkedin.com/in/imrannaqvi12

CREDIT CONTROLLER, A/R SPECIALIST, COLLECTION SPECIALIST, SR. CUSTOMER SUPPORT SPECIALIST
Proven record of AED: 100million debt recovery in a month

SUMMARY OF QUALIFICATION
Methodical Credit Controller with 14 years plus of firsthand experience in credit collection, risk mitigation & customer support. Highly organized individual who is apt at maintaining accurate records of all transactions. Well versed in screening the applicants’ background data before credit sanctioning. Fully familiar with legal obligations related to cash handling and application processing. Highly creative, recognized as a results-oriented and solution-focused individual.

PROFESSIONAL SKILLS
• Accounts Receivables
• Accounts Payables
• Dispute Resolution Skills
• Attention to Details • Legal aspects of Collection
• Team Management skills
• Risk Mitigation
• Positive Communication skills • Contract Negotiation
• Accounts Reconciliation
• Financial Analysis
• Cash Flow Management

WORK EXPERIENCE

International Collection Specialist – US, Europe & Asia Regions Sep 2017 – Sep 2018 (1 year)
Quess Global Malaysia http://www.quessapac.com

Works as an International Collection Specialist to prevent claw backs and refunds, by quick response when agreed upon payment arrangements are not met. Assists company in the collection of past due debts by customers and affiliates who have broken company’s terms of service for the product or service company has provided and is entitled to receive payments. Give timely (24 hours) initial response to refund requests using company's stepped action plan. Open new dialogue with customers wishing for refunds via email, phone, or Skype so that any issues can be uncovered, and appropriate steps taken to retain the customer. Provide all notes on customers contracts in the company systems used so that collection history, contracts signed, conversations etc. between vendor and customer are easily accessible by Company Management. Assist payment processing division in the processing of collection payments, aged and new accounts. Provide company itemized details of collections received and posted via monthly invoice so that company can provide timely payments.
• Met the daily & monthly targets of collections. Collected an average of $1M on monthly basis
• Reduced Debts to a target minimum per month. Ensured all receipts and credits are correctly allocated
• Managed over 200 past due accounts daily, which involved updating, retrieving, and interpreting customer data while strictly adhering to all legal requirements and credit policies
• Processed all checks and credit card payments for bank deposit
• Attained 100% accounts reconciliation rate within 6 months of initial hiring
Sr. Customer Service Specialist – Singapore Region June 2015 - September 2017 (2.3 Years)
Aegis BPO Malaysia SDN BHD. http://www.aegisglobal.com

Joined Aegis BPO as a customer service executive for their call center of Star Hub (telco company). Worked for the Singaporean market. In first 6 months of duty got promoted to senior level. Trained a lot of new bees to provide the high quality of customer service to the clients.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly when a team manager was not available.
• Maintain a High-volume workload within a fast-paced environment. Assisted an average of 100 customers every day by maintaining the highest CPH (11 Calls per hour) & achieved 100 percent customer service quality
• Fulfilled the KPIs & targets given by the managers.
• Had a recognition in the company to calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Sr. Financial Analyst - US, Canada, Europe, Asia Regions June 2014 – September 2017 (3.3 Years)
Mobe Limited. (Malaysia) http://www.mobe.com
Worked with Mobe Ltd. virtually from home (freelancer) as per US time. Worked for US & European markets as a Sr. Financial Analyst. Increased operational efficiency and company's profitability by timely and accurately posting payments from affiliates.
• Prepared monthly debt collection reports
• Build strong relations with affiliates that aided in timely debt collection.
• Monitor payment agreements agreed upon by customers
• Prepared action plans to ensure revenue collection targets are kept

Credit Controller November 2005 – May 2014 (8.6 Years)
Al Masaood Group, Abu Dhabi, UAE http://www.masaood.com
I was responsible for a credit portfolio of AED: 500 million for Al Masaood Group of companies (mainly Nissan, Renault, Infinity Automobiles). Led a team of credit analysts and increased the collections rate to 90% from 70% of goal consistently each month. Managed all aspects of accounts receivable, credit control, collection of all aged AR, liaison with banks, letters of credit preparation and execution, preparing and monitoring revenue & expenses.
• Prepared analysis of bad debts including making recommendations to the CFO for proposed bad debt write offs
• Reduced receivable accounts from AED:100M to AED:10M in 30, 60, and 90-day accounts
• Managed over 200 past due accounts daily, which involved updating, retrieving, and interpreting customer data while strictly adhering to all legal requirements and credit policies
• Responsible for reconciliation of all account receivable general ledger accounts for the month end close process
• Trained over 14 new and experienced team members, provided feedback to the CFO on their performance and helped them with their queries
• Processed monthly expense reimbursements and reports for executive staff members
• Proposed and maintained vacation roster; organized special events and made travel arrangements for 14 staff
• Issued monthly report to CFO and CEO on each function's receivables performance and forecasted
• Proposed & implemented various ways to update the corporate & individual customer’s database in Kerridge, which facilitated the company to prepare the aged debtors reports with 100% accuracy
• Introduced the system for the company to link all the credit facility applications along with the supporting documents in CRM which resulted to build strong relations with customers that aided in timely debt collection
• Managed petty cash for daily office expenses
• Supervised the staff to do bank reconciliations; proper record of general ledger entries
• Established customer credit lines and set up credit accounts with different vendors including individual customers, companies, & Banks
• Managed all the credit facilities & introduced the better system of approving the credit deals
Accounts Executive February 2003 – October 2005 (2.8 Year)
DEC (Dynamic Equipment & Controls LTD) Lahore, Pakistan http://www.dec.com.pk
• Processed vendor invoices for payment through accounting software (Peachtree) within company compliance process.
• Achieved the deadline of clearing a 3 months back log of work within a month's time with utmost efficiency and accuracy.
• Surpassed the company record of entering 80 invoices per day and balancing daily report and PR skills thus increasing repeat business by 40%.
• Maintained over 1000+ customer records of store items and provided procurement department with tracking numbers.
• Introduced the better way to issue the store notes i.e. SRNs (Store Requisition Notes), GRNs (Goods Receipt Notes), DOs (Delivery Orders) or Purchase Orders.

Receivable Accountant February 2002 – February 2003 (1 Year)
Pepsi Cola (Riaz Bottlers Pvt. Ltd.), Lahore, Pakistan
Worked under FMCG environment as a Receivable Accountant for their fast-moving products including Pepsi, 7up, Mirinda, Mountain Dew, Aquafina, Teem etc.
• Chasing the overdue payments & following up with the customers for cheque collection through phone calls, emails, or visiting their offices.
• Preparing ageing reports & statement of accounts for customers.
• Posting of transactions in the system to avoid the discrepancies.
• Responsible for the processing of debit notes, credit notes & rebates.

Professional Trainee (Internship) June 2001 – September 2001 (3 Months)
UBL (United Bank Limited) Lahore, Pakistan http://www.ubldirect.com
• Learned the mechanism of banking system & Opened 100+ new Profit & Loss & currents accounts for individuals under the supervision of Branch Manager.
• Processed daily bases entries in books or bank ledgers
• Assist the cashier for receiving the utility bills and other payments
• Learned to process the short term & long-term loan applications

EDUCATION
• Bachelor of Commerce (B.com) Punjab University, Lahore, Pakistan 2001
• Diploma in Business Administration (DBA) Punjab Board, Lahore, Pakistan 1998
• Diploma in Computer Applications (6 Months) 2002
• Diploma in Computer Hardware (6 Months) 2002
• TOEFL (Test of English as a Foreign Language) 2003
• Online typing certificates & Computer literacy certificate from Microsoft

EXTRA SKILLS
Software: MS-Office, Kerridge, Ontraport, Peachtree, Zendesk, Siebel CRM, expertise in Ms Excel
Languages: English, Urdu / Hindi / Punjabi, Arabic (Basic)

Visa status: Business Visit Visa
Driving license: United Arab Emirates

REFERENCE
Can be furnished upon request

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