Front Office Desk

QAR 3,000

Additional Info

First NameThida
Last NameAung
Phone No+959457100219
EducationBachelor Degree
Field of StudyBAA
College or UniversityPayap University
Time Period4 years
Job TitleFront Office Supervisor

Work Experience

Front Office Supervisor – Royal Nadi Resort, Nyaung Shwe, Myanmar
April 2016- September 2018
• Checked daily forecast through Easy-FO system with reservation chart and re-correct if any information is left out from the requirements per reservation
• ¬Co-ordinated with departments for transfer related issues and helped guests with transfers to and from the hotel if needed
• Allocated rooms to expected arrivals after checking the guests’ preferences and special requests.
• Worked with sales team to promote a hotel room promotion and other packages during the low season
• Prepared monthly occupancy, forecasting, front office monthly inventories, and performances report related to front desk and report to Front Office Manager
• Created and maintained office forms and procedures to assist with administrative tasks
• Handled reservation's emails Yangon Sales Office and answering phone calls for special requirements.
• Ensured to obtain a credit facility/ cash deposit/ voucher from the guests on arrival and ensured the guests’ bills are checked in advance before it’s issued.
• Supervised daily shift process ensuring all team members adhere to standard operating procedures
• Managed budgets, statistical and financial records of the department
• Handled customer complaints and other queries from operation departments and sales department team and followed up as necessary
• Accomplished at working multiple tasks given by the management
• Ensured responsibility in the absence of the Front Office manger

Guest Relation Officer - Royal Nadi Resort, Nyaung Shwe, Myanmar
December 2015 – March 2016
• Welcomed guests from arrival area and escorted guest to the reception
• Helped the receptionist in guest registration
• Explained amenities of the resort, such as business center, spa, restaurants and other activities they could do during their stay at Nyaung Shwe
• Informed front desk or housekeeping leaders of special requirements or requests from guests
• Promoted restaurant discounts, spa packages, sightseeing packages and others which required from sales department
• Planed, scheduled and coordinated activities for guests such as boat sightseeing, bicycle trip or any other limousine services
• Responded to guests’ requests for service and assistance as needed
• Helped front desk and other staff with language translations of guests i.e. English & Thai
• Assisted staff with explanation of guest’s expectation and respecting cultural sensibilities of guests
• Asked guests upon check-out for comments and suggestions regarding their stay for hotel improvement through Trip Advisor

Hotel Restaurant Hostess (Internship Program)- Dusit International Hotel, D2, Chiang Mai, Thailand
May 2015- July 2015
• Greet customers as they step into the hotel facility
• Ran the floor plan board.
• Treated all guests in a manner to ensure their complete satisfaction.
• Observed tables and keeps track of clean, dirty and occupied tables.
• Checked the reservation book for reservations for the next meal period.
• Ordered supplies and coordinate services from outside vendors
• Inquired with the kitchen what the daily specials are for the shift.
• Responded to complaints and helping to resolve them.
• Provided helpful and inviting environment for guests

To work as an outstanding employee in an organization where experience in performing general administrative duties will be fully utilized to ensure effective and efficient running of company operations.

Listing ID: 6395c63a9517106b

February 13, 2019 2:15 pm

494 days, 4 hours