Customer Service Agent


Additional Info

First NameMtir
Last NameBoukadida
EducationBachelor's Degree
Field of StudyFinance
Time Period3 Years
College or UniversityUniversity
Job TitleCustomer Service

Work Experience

--- Assistant manager IT Store, Nabeul, Tunisia | 2015- 2017
 Repaired & Maintained IT Equipment ( Software and Hardware)
 Performed Troubleshooting, organized and scheduled upgrades and maintenance
 Ensured computer systems security
 Provided workshops and guided users on how to operate new software and computer equipment
 Recommended and marketed potential products and services
 Collected customer information and created different customer needs profiles
 Resolved customer complaints via appropriate communication channels
---Customer Service In Oreedoo , Nabeul, Tunisia | 6 Month,2017
 deal directly with customers either by telephone, electronically or face to face
 respond promptly to customer inquiries and resolve their complaints
 obtain and evaluate all relevant information to handle product and service inquiries
 provide pricing and delivery information

---Technical Support In Call Center | 6 Month,2018
 Interact with customers to provide and process information in response to inquiries, concerns, and
requests about products and services
 Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
 Informs clients by explaining procedures; answering questions; providing information.
 Updates job knowledge by studying new product descriptions; participating in educational opportunities.
 Accomplishes sales and organization mission by completing related results as needed
 Making sales or recommendations for products or services that may better suit client needs
 Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients,
as needed.
 Building lasting relationships with clients and other call center team members based on trust and

I am a young professional with a great passion and experience in customer service & Sales
I am currently seeking opportunities to use my skills in an organisation that values competence, integrity, dedication and professionalism.

I promise to be an asset to your organisation if selected to join your team.

Listing ID: 7495d9c563133b31

October 8, 2019 9:26 am

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