Customer Service, Admin, Clerical, Document Controller, Data Analyst


Additional Info

First NameNithas
Last NameAlenchery Mohandas
Field of StudyBA
Time Period2006 to 2009
College or UniversityCalicut University
Job TitleSenior Customer Service Executive

Work Experience

Assisting the Consular officers to complete the Visa process.
Successfully trained on how to use the Embassy systems to maintain all personal records on individuals including biometric data.
Providing accurate information to all applicants and keep the best service level as per the Embassy of Italy and CKGS standards.
Accepting an application is almost equal to interviewing a person, this includes asking various questions about their trip and other personal details.
Taking visa application as per the Embassy documentation and guidelines.
Embassies requirements varies time to time. So we have to deal with angry or frustrated applicants including high end officials.
Dealing with the different applicants from Qatar Royal families, special passport holders & Diplomatic Passport holders, especially at the time when the Italy Embassy was accepting the applications of Sweden Visa.
Multi linguist working experience.
Excellent computer skills, especially speed typing without errors.
Issuing of medical travel insurance, filling the application form, taking photo, photocopies, booking off courier for those who required the above mentioned services.
Successfully received trainings from both QIC and SEIB insurance for issuing of their Medical travel insurance.
Answering the calls, emails, website chats and what’s app chats from the back office.
Delivery of the passports, including successful and refusal of the applications.
Clerical, office management, administrative procedures and systems such as filing and record keeping.
Taking the daily briefing.
Preparing the trainings and tests for each month.
Prepare the Daily Sales Reports for the operations manager and petty cash reports for the auditing team.
Annual leave planning.
Take care of the operations in the absence of unit manager.
High level of concentration is required during the job for being successful in 100% error free visa processing.

Sreekrishna College Guruvayur

Listing ID: 1905d8a4de3dbe8e

September 24, 2019 5:10 pm

61 days, 19 hours