Additional Info

First NameBen S
Last NameMukkattil
Field of StudyComputer Application
Time Period3 years
College or UniversityMarian College Kuttikkanam
Job TitleAnalyst

Work Experience

Organization Name: ALLIANZ TECHNOLOGY, TechnoPark, Trivandrum, Kerala
Designation: Analyst
Start Date: August, 2016
End Date: September, 2019
Experience:3 Years2 Months

Responsibilities as Analyst.
o Maintenance of AML Operation in GSSS environments
o Monitoring and first level technical support of Actimize runs for customers o Administrating and Monitoring OneWeb servers including server restart.
o Experience in ICINGA, Grafana, Actimize, ZIS tools, ServiceNow and JIRA.
o Responsible for ensuring service restorations with minimal business impact, in case of an incident.
o Ownership of high priority (P1) tickets.
o Ensuring tickets are processed correctly and close all incidents by engineers with proper updates to customers.
o Managing and Updating Knowledge base with all process documents.
o Have good knowledge in incident life cycle and Exposure/ Knowledge of Change, Problem management process.
o Analyze user requirements in the field of OE on boarding, Taking care of Customer and Vendor issues
o Maintenance of the ETL, according to the customized requirements and Operational Support of AML.
o Interact with clients and prepare a roadmap for implementation of software.
o Have the knowledge and understanding of technical implications/process and life cycle stages.

Completed Post Graduation in Computer Application and Degree in Bachelor Of Computer Application

Listing ID: 1575dd64e6b10c4d

November 21, 2019 8:45 am

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