Admin Jobs


Additional Info

First NameDaniels
Last NameObianuju Love
EducationBachelors Degree in Business Administration
Field of StudyBusiness Administration
Time Period2000 - 2006
College or UniversityLagos State University, Ojo, Lagos, Nigeria
Job TitleAdmin Assistant / Receptionist / Customer Service / Secretary

Work Experience

April 2018 - To date
Receptionist(Part Time)

▪Welcome and greet guests 
▪Answer and direct incoming calls
▪Inform guests of hotel rates and services
▪Make and confirm reservations for guests
▪Ensure proper room allocation
Register and check in guests
▪Confirm relevant guest information
▪Verify guest's payment method
▪Verify and imprint credit cards for authorization
▪Issue room keys and direct guests to their rooms
▪Maintain clear and accurate records of guest room bookings
▪Compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
▪Retrieve mail, packages and documents for guests
▪Listen and respond to guest queries and requests both in-person and by phone
▪Provide accurate information about local attractions and services
▪Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
▪Complete and maintain any incident reports, daily activity reports or other reports requested by management
▪Manage conference room bookings and scheduling
Close guest accounts and check guests out
▪Review accounts and charges with guests during the check-out process
▪Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
▪Monitor visitors to the hotel
enforce rules and policies of the hotel
▪Maintain a neat and orderly front desk and reception area.

Receptionist / Admin Assistant 
March 2014 – To Date

▪Receiving and dealing with all initial customer communications.
▪Answering and screening telephone calls and face to face enquiries.
▪Handle customers professionally and in a polite manner.
▪Route calls to particular service representatives who specializes in the issue of the customer.
▪Provides general secretarial and administration support to the directors and managers
▪Issuing documents for Annual ▪General Meetings(AGM) and board meetings 
▪Arranging invoices and raising purchase orders and claims for expenses, issuing of stationeries and renewal of subscriptions etc. 
▪Organizes meetings, conferences, and other special events. 
▪Interact with clients, suppliers and regulatory authorities in a courteous and polite manner in other to give the best services to the company.
▪Building a sustainable customer relationship.
▪Organize and Schedule appointments, maintaining calendars and travel arrangements.
▪Maintaining a conducive work environment for both the staff and clients.
▪Carry out daily administrative duties such as receiving and sending emails, filing, photocopying of documents etc.
▪Attending to customer’s needs, directing them to the appropriate offices and ensure the needs are resolved. 
▪Oversees and administers to the day to day activities of the office, provision of staff support (drivers, cleaners) to the office.

Admin Assistant / Receptionist / Customer Service Executive 
March 2009 - February 2014

▪Oversees and administers to the day to day activities of the office.
▪Provides and oversees provision of staff support to the office to include handling walk-up and phone interactions.
▪Maintaining calendars and travel arrangements.
▪Screening, analyzing, and responding to in coming correspondents.
▪Handling day to day problems and situations and provision of secretariat support.
▪Organizes and facilitates meetings conferences, and other special events.
▪Coordinates and attends committee meetings.
▪Provides assistance and support to the office in problem solving, project planning and management,
and development and execution of stated goals and objectives.
▪Supervises the work of employees in supporting roles, including assigning work load.
▪Oversees and facilitates resources management and administration procedures and documentation for the management.
▪Receiving and dealing with all initial customer communications.
▪Route calls to particular service representatives who specializes in the issue of the customer.
▪Building sustainable customer relationship.
▪Answer customer’s questions and provide information to resolve any issue.
▪Handle customers professionally and in a polite manner.

Charming, friendly, positive attitude, supportive and focused Administrative personnel, with more than 5 years of career experience in Receptionist, Customer Service, Secretary and Admin Assistant positions. I have gpod communication skills, good customer relationship skills, good listening  and strong attention to details skills, a good knowledge of how to maintain professional and courteous relationship with people. Able to learn new processes quickly to achieve outstanding results and can adapt well to new environments.

Listing ID: 4695d97a4d43722a

January 20, 2020 8:51 pm

This ad has expired